Frequently Asked Questions

Everything you need to know about your next knitting or crochet project.

How long will it take for my yarn to arrive?

Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location, usually ranging from 7-14 business days.

Can I return yarn if the color isn't what I expected?

Yes, we accept returns on unused, unwound hanks and skeins in their original packaging within 30 days of purchase. Please note that shipping costs for returns are the responsibility of the customer.

Are the yarn photos accurate representations of the color?

We strive for color accuracy, but please note that hand-dyed yarns may vary between batches, and monitor settings can affect how colors appear on your screen.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer winding services?

Yes, we can wind your hanks into center-pull cakes for a small fee per skein. Please select the 'Winding Service' option on the product page before adding items to your cart.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to follow your package's progress.